For gadgets, mobile phones, or bicycles: once customers have provided supporting documentation and evidence, your claim will take about 24 hours to validate. More complicated scenarios might take slightly longer.

For home content, or “All My Things:” we will work with you to validate your claim as soon as possible. Simple cases can take a few days. More complicated cases can take slightly longer. We may also need to visit your home at a convenient time in order to help you through the process.

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