If you need to make a claim on an item, and your claim is accepted, you can choose how your item is inspected.
You can opt to go to an authorised repairer (if you are unsure which stores are authorised, please ask the Kinsu claims team: 03448561962). The store will let you know if your item is repairable, or if it will need to be replaced. You can pay the repair/ replacement costs, then send your invoice to your claims handler to be reimbursed. Your excess will be deducted from your reimbursement amount.
Alternatively, if your item is beyond economical repair (BER), you can send your BER report to your claims handler and they can issue a replacement item within 48 hours (depending on the availability of the gadget).
The other option is to let Kinsu do the work for you. Kinsu will call you to take your excess in advance. You can then arrange with your claims handler for your item to be collected, inspected and repaired/ replaced by Kinsu. This can take up to 5 working days.
If your item cannot be repaired, and a replacement cannot be sourced, then Kinsu will offer a cash settlement.