Please contact the claims team by using our in-app claims messaging 'chat bot', where you will be asked for details of your claim and any relevant documents. Alternatively, you can call 034 4856 1962, or email [email protected].

You may need to provide some information, such as a crime reference number or receipts. If you need assistance on accessing your crime reference number, please read our article 'Report my loss'. If you do not have proof of purchase for your phone, please refer to our article 'What is acceptable as proof of ownership?'

For a phone claim, it is important that you contact your network provider within 24 hours of your loss to request that your phone and SIM card is barred. At this stage you should request a statement from your provider showing 'proof of barring' and 'proof of usage'. This is to ensure that your data is protected and no unauthorised usage takes place on your account.

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