We hope you will have no reason to complain about Kinsu. However, should you wish to do so, you can contact us by email ([email protected]), telephone (0345 241 2563) or by writing to us (Kinsu, 3 Lombard St, London EC3V 9AA, UK) and explain that you wish to make a complaint. Please note Kinsu is unable to discuss policy matters via social media.

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